Customer Service

At Camille La Vie, the customer comes first. Use the links to the right to discover more information about the excellent customer service we would like to provide for you.

Gift Cards

Give the gift of style. The Camille La Vie Gift Card. It's easy to give, easy to use, and brings you these convenient benefits:

Buy a Gift Card Online  
  • Makes the perfect gift. No need to worry about sizes or returns.
  • You can include a personalized message.
  • Check balance and payment history by visiting www.rewardforloyalty.com/cardaccess
  • This gift card can be used to purchase merchandise at any Camille La Vie store location in the U.S.

Camille La Vie Credit Card

Enjoy the convenience of the Camille La Vie credit card

The Camille La Vie credit card is now available in stores. Your Camille La Vie credit card gives you the savings, service, and ease in shopping given to our preferred customers. Let your Camille La Vie credit card help you express yourself - whatever your fashion mood - and feel comfortable knowing that you will always receive the very best in fashion, quality, and value at any of our locations. Benefits include:

  • 15% off your purchase when you open a new account.
  • 15% off coupon in the mail with your new credit card.
  • $25 Reward Certificate is issued for every $250 you spend. That’s 10% back on purchases!!!
  • Birthday Card with a $25 certificate that can be redeemed during your birthday month.
  • Advance notice of sales and promotions.
  • Preferred Customer status with exclusive promotions for you.
  • Low monthly payments.
  • No annual fee.
Applying is easy - just visit any Camille La Vie location and ask for an application. Approval takes only a few minutes. Then, take advantage of the savings and service available to our Camille La Vie credit card holders.



Return and Exchange Policy

  • Returns or exchanges must be made within 30 days of purchases.
  • All sales are final after 30 days.
  • Sales receipts must accompany all returns and exchanges.
  • All manufacturers size, style, and label tags, as well as price ticket, must be attached to merchandise upon return or exchange.
  • All merchandise must be returned or exchanged in original condition.
  • Merchandise with stains, marks, odors, stretched, altered, or damaged is not returnable or exchangeable.
  • Refunds will be issued in the method of original payment (except cash).
  • All formalwear and bridal is final sale.

Layaway Policy

  • Layaway is for a maximum of 30 days only.
  • A 20% non-refundable deposit is required for all items except bridal, which requires a 50% minimum deposit. Deposit and payments will be forfeited if item(s) are not picked up within the 30-day period.
  • Exchanges or refunds are not allowed on layaway merchandise.
  • Partial pickups are not allowed.
  • Markdown will not be given on existing layaways.

Purchasing Camille La Vie™ Products

Currently, Group USA products can be purchased at one of our retail locations, or selected items from our web site to be shipped directly to you by calling 1-877-867-7600 between 9:00 a.m. and 6:00 p.m. EST Monday through Friday. Visa, MasterCard, American Express, and Discover are accepted. All sales are final. Find out more about shipping rates and times.

Security of Personal Information

What information does Camille La Vie collect?
Camille La Vie wants to give you the most efficient Internet experience possible. To help us figure out what you like and don't like about our sites, we may ask for your opinion from time to time. You are not obligated to respond. We may request and/or collect information from you on a voluntary basis when you submit the Contact Us form with comments or requests. The collected information may include personal information such as your name, e-mail address, telephone number, and home address.

Who is collecting my information and how will it be used?
The personal information you provide is collected by Camille La Vie. We will use the information you submit to our web site to send you advertising or promotional materials, including information about new products, contests, features and enhancements, special offers, and other events of interest. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs.

Cookies and IP Addresses
Camille La Vie may use "cookies" to enhance your experience at our web site. Cookies are pieces of information that we may place on your computer to help "personalize" your visit to the site. For example, a cookie will allow us to remember item you add to your Wish List from visit-to-visit. Most major web sites use cookies exactly for this purpose. We cannot tell who you are or where you are. The cookie only tells us that you have visited the site before and may contain certain information that will help us make your visit more enjoyable. Camille La Vie will never use cookies to retrieve information from your computer that was not originally sent in a cookie.

Opt-Out
If you are receiving e-mail messages and at a later date you choose to opt-out and have your e-mail address removed from Camille La Vie's database, you can submit our opt-out form.

Safeguarding Your Personal Information
Camille La Vie will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will take the appropriate steps to ensure the security and integrity of any information you provide to us.

Questions and Complaints
Any questions or complaints about Camille La Vie or this privacy statement can be resolved by contacting us using our Contact Us form. We reserve the right to change this statement at any time, so visit this page from time to time to check for changes.




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