FAQ's
Camille La Vie FAQ - Frequently Asked Questions
Can I order by phone?
Sure! We'd be happy to take your order by phone! U.S. customers can call us 551-257.1900, Monday thru Friday from 9am till 5pm est, chat, or please access our Contact Us Page and our Customer Service Representatives will answer any questions within 24 hours.
Do you have a catalog?
Camille La Vie does not offer or ship catalogs. All styles can be viewed and ordered on our website. https://camillelavie.com/collections
What are the lengths of your dresses?
The length of our dresses can be found on most product detail pages. Most of our long dresses are 53"-60" in length (from hollow to hem). Most of our short dresses are 27"-33" in length (from hollow to hem).
What is the fabric of your dresses?
Most product pages list the fabric of that particular dress. If you need information that is not listed on the product page, please contact us.
How do I care for my dress?
Most product pages list how to care for our dresses. You can also check the care label inside each dress. If you need information that is not listed on the product page, please contact us.
Do your products run true to size?
Each dress is made differently, so please check the size chart on the dress page that you are looking at for accurate sizing information. For advice on how to measure, our size guide provides step by step instructions, or if you are still unsure, please contact us.
What is the difference between missy and petite sizes?
Our missy(regular) sizes are designed for woman of average height, typically between 5’5” to 5’8”. Petites are designed for those shorter in height, 5’4” and under. Height is not the sole factor; our petite sizes take into consideration variations in bodice proportions: these measurements from the shoulder to the bust and the bust to the waist.
Does Camille La Vie have store locations?
Yes, Camille La Vie has physical store locations in the US. https://camillelavie.com/pages/store-locations
Do you need an appointment to shop at Camille La Vie?
No appointments are necessary to shop and try prom, homecoming, or evening dresses. Appointments are necessary to shop and try wedding dresses. You will need to call our bridal salon locations to book your appointment. https://camillelavie.com/pages/store-locations
Where can I find the size chart?
Size charts vary for individual products and can be found by clicking "Size Guide” on top of the size selection tiles on the product page.
Do you ship outside the US?
We do not ship outside of the Continental United States. If you need more information, please call 551-257-1900, chat, or contact us for assistance.
What are the shipping options?
We have many shipping options for domestic orders. View all our shipping options here!
What if my billing and shipping addresses are different?
If your billing and shipping addresses are different, you may still place your order. However, your order may be flagged for review by our fraud prevention department, causing a delay with the processing of your order. Please note we ship with UPS and all require a signature for all deliveries.
How long will it take to get my package?
If your dress is in stock, it will ship out within 1-3 business days and will arrive to you in accordance with your chosen shipping method. During peak times, processing time may take longer. If your dress is not in stock, you will be notified via email or phone with size, or color options or if your selection is a backorder style and will require time before delivery. https://camillelavie.com/pages/shipping-and-returns
What is your return policy?
We hope you love your Camille La Vie purchase, but if you are not 100% satisfied, we have options to get you in the perfect dress.
In the event you do not love your dress or just need another size, you can request to exchange your order within 14 days from the date your package is delivered. Please notify Customer Service of your request and you will need to provide another item(s) to complete your exchange. You will then receive an email with instructions on “how to exchange”. We do not issue refunds for returns. We will gladly accept an exchange request of unworn, unwashed, unaltered, unmarked, odorless, unstained, undamaged merchandise without animal hair and with all tags intact.
We understand time can be an issue, we can also suggest that you complete your exchange at one of our store locations. Let our Customer Service team assist you with your in-store exchange request by calling your nearest location to alert the team of your arrival so the exchange will be seamless.
50% off Hardmarks: All items marked final sale cannot be returned or exchanged.
Accessories: Accessories (ie: jewelry, hand bags, etc) are final sale and cannot be returned or exchanged.
Shipping fees are non-refundable.
Read our full return policy here.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, ShopPay, and Paypal.