Customer Service - where we put the customer first

Last updated January 09, 2022

1. Return and Exchange Policy

Exchange Policy for Online Purchases

We request that you carefully select your online purchases:

  • All merchandise is final sale.
  • No refunds or returns are accepted. We will allow an exchange within 14 days of delivery for size as a one-time courtesy if stock is available.
  • Merchandise must have the original price and vendor tags, and must be in new condition to be eligible for an exchange.
  • Merchandise with stains, marks, odors, stretched, altered, or damaged is not returnable or exchangeable.
  • Camille La Vie E-gift cards are not refundable or exchangeable.

Cancellation Policy: We understand that you may change your mind about the item selected. We will gladly cancel any order as long as it has not been processed and shipped. If your selection has been processed and shipped, the order will follow our Return and Exchange policy for online purchases stated above.

We pride ourselves on keeping sufficient stock, however, sell outs do occur. If you ordered an item that is out of stock or delayed, we will notify you via e-mail.

If you have any questions or concerns regarding your online purchase, contact a customer service representative at (551) 257-1900 between 9:00 a.m. and 5:00 p.m. EST, Monday through Friday.

Return and Exchange Policy for In-Store Purchases

All dresses and bridal merchandise are final sale.

We will accept returns/exchanges on all other merchandise within 30 days of purchase that meet the following conditions:

  • All merchandise must be in original condition.
  • All manufacturers size, style, and label tags, as well as price ticket, must be attached.
  • Merchandise that is stained, marked, altered, or has odors will not be accepted.
  • Original sales receipt must be presented.
  • After 30 days, ALL SALES ARE FINAL.

Refunds will be issued in the method of original payment.

2. Security of Personal Information

What information does Camille La Vie collect?

Camille La Vie wants to give you the most efficient Internet experience possible. To help us figure out what you like and don't like about our sites, we may ask for your opinion from time to time. You are not obligated to respond. We may request and/or collect information from you on a voluntary basis when you submit the Contact Us form with comments or requests. The collected information may include personal information such as your name, e-mail address, telephone number, and home address.

Who is collecting my information and how will it be used?

The personal information you provide is collected by Camille La Vie. We will use the information you submit to our web site to send you advertising or promotional materials, including information about new products, contests, features and enhancements, special offers, and other events of interest. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs.

Cookies and IP Addresses

Camille La Vie may use "cookies" to enhance your experience at our web site. Cookies are pieces of information that we may place on your computer to help "personalize" your visit to the site. For example, a cookie will allow us to remember item you add to your Wish List from visit-to-visit. Most major web sites use cookies exactly for this purpose. We cannot tell who you are or where you are. The cookie only tells us that you have visited the site before and may contain certain information that will help us make your visit more enjoyable. Camille La Vie will never use cookies to retrieve information from your computer that was not originally sent in a cookie.

Opt-Out

If you are receiving e-mail messages and at a later date you choose to opt-out and have your e-mail address removed from Camille La Vie's database, you can submit our opt-out form.

Safeguarding Your Personal Information

Camille La Vie will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will take the appropriate steps to ensure the security and integrity of any information you provide to us.

Questions and Complaints

Any questions or complaints about Camille La Vie or this privacy statement can be resolved by contacting us using our Contact Us form. We reserve the right to change this statement at any time, so visit this page from time to time to check for changes.

E-Mail Subscriptions

E-mail addresses and other personal information such as first name, last name, home address, email address or mobile/main telephone number for visitors to camillelavie.com are known only when this information is voluntarily submitted by the user (e.g., content submissions, suggestions or participation of visitors in any available online interactive activities). Camille La Vie/Group USA collects the following types of information from individuals who opt into to the email and text services:

  • First name
  • Last name
  • Address
  • ZIP Code
  • Birthdate
  • E-mail address
  • Home phone number
  • Mobile phone number

Users may choose to submit their first and last names, e-mail addresses, mobile phone numbers, home phone numbers, birthdate, home address, and/or ZIP Codes to Camille La Vie/Group USA via online services to receive information about its products, special offers, etc. All subsequent e-mail communications include a link to easily unsubscribe from the email database. If you are receiving e-mail messages and at a later date you choose to opt-out and have your e-mail address removed from Camille La Vie's database, you can submit our opt-out form.

3. Layaway Policy In Store Only

  • All dresses may be held up to 60 days.
  • A non-refundable deposit is required and will be forfeited if item(s) are not picked up according to policy.
  • Exchanges or refunds are not allowed on layaway merchandise.
  • Partial pickups are not allowed.
  • Excludes markdown merchandise. Markdowns will not be given on layaways.

4. Buy Now, Pay Later with Zip

https://camillelavie.myshopify.com/pages/zip-payment

5. Shipping Information

Shipping Information & Delivery Times for Your CLV.com Order

Once your online order is placed, you will receive an order confirmation email containing the details of your order. When your order ships, you will receive a shipping confirmation email with your tracking number. If at any time you would like an update on your order, you can contact our Customer Service team Monday through Friday from 9:00AM till 5:00PM EST by calling: (551) 257-1900. Or you can chat us online at clv.com, or email us at customerservice@clv.com.

Shipping Rates & Times
  • All CLV.com orders ship Free with UPS Ground Shipping. Free shipping applies to Ground shipping within the Continental United States only, and does not apply to 2nd Day, Next Day, or International orders.
  • Expedited shipping fees are determined by the merchandise total of your order.
  • Continental United States—shipping in the United States, your order will arrive within these delivery dates below based on your location and selected shipping method. Note: Business days are: Monday through Friday (excluding holidays).
  • Orders can not be shipped to P.O. Boxes, military addresses & U.S. territories at this time.
Order Total UPS Ground UPS 2nd Day UPS Next Day
  (5-10 business days) (2 business days) (1 business day)
$0 to $24.99 Free $15.95 $25.95
$25 to $74.99 Free $22.95 $32.95
$75 to $99.99 Free $24.95 $34.95
$100 to $149.99 Free $26.95 $36.95
$150 to $199.99 Free $28.95 $38.95
$200 to $299.99 Free $31.95 $41.95
$300 to $399.99 Free $33.95 $43.95
$400 to $499.99 Free $35.95 $45.95
$500 & up Free $37.95 $47.95
Delivery Times

All orders of in-stock merchandise placed before 11:00AM EST will be shipped the same business day.*

Orders placed after 11:00AM EST will be shipped the following business day. You may contact our Customer Service team Monday through Friday, from 9:00AM to 5:00PM EST for further information or assistance by calling (551) 257-1900, by chatting us at clv.com, or by emailing customerservice@camillelavie.com.

*Business Days are Monday through Friday (excluding holidays).

Signature Required

All orders require a signature at time of delivery. If you are not available to sign for the package, UPS will make two more attempts to deliver. Please note: UPS will not leave the package.